These Terms & Conditions ("Terms") govern your access to and use of depressionsupportla.com (the "Site") and any services offered through it. By using the Site, you agree to be bound by these Terms. These Terms are governed by, and construed in accordance with, the laws of the State of California and applicable federal law of the United States.
Throughout these Terms, the term "PCG Parties" means, collectively: Pasadena Clinical Group; its parent, subsidiary, and affiliated entities; its successors and assigns; and each of their current and former owners, members, officers, directors, managers, partners, employees, supervisors, clinicians, interns, practicum students, externs, agents, independent contractors, vendors, professional service providers, business associates (as defined under HIPAA, 45 CFR § 160.103), insurers, and attorneys, in each case acting in the scope of that person's or entity's relationship with Pasadena Clinical Group. Each PCG Party is an intended third-party beneficiary of these Terms — including, in particular, of the dispute-resolution, limitation-of-liability, and indemnification provisions — and may enforce them directly.
The content of the Site is for general informational purposes only. It is not medical, psychological, legal, or financial advice, and does not create a clinician–patient relationship. A clinician–patient relationship at Pasadena Clinical Group is created only through a separately executed written agreement following an intake assessment, in accordance with applicable California Business & Professions Code provisions governing the relevant license type (e.g., LMFT — Bus. & Prof. Code § 4980 et seq.; LCSW — Bus. & Prof. Code § 4996 et seq.; LPCC — Bus. & Prof. Code § 4999.10 et seq.; Psychologists — Bus. & Prof. Code § 2900 et seq.).
The Site, including its text, photographs, graphics, code, and other materials, is the property of Pasadena Clinical Group or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws (including the Copyright Act, 17 U.S.C. § 101 et seq., and the Lanham Act, 15 U.S.C. § 1051 et seq.). Reproduction, redistribution, or creation of derivative works is prohibited without our prior written permission, except for ordinary browsing and personal, non-commercial use. Nothing on the Site grants any license, by implication, estoppel, or otherwise, to any trademark, service mark, or logo.
Your use of the Site is subject to our Privacy Policy, our Cookie Policy, and — if you become a client — our Notice of Privacy Practices, which describes our handling of protected health information under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"; 42 U.S.C. § 1320d et seq.; 45 CFR Parts 160 and 164), the Health Information Technology for Economic and Clinical Health Act ("HITECH"; 42 U.S.C. § 17921 et seq.), and the California Confidentiality of Medical Information Act ("CMIA"; Cal. Civ. Code § 56 et seq.).
The Site may link to third-party sites for informational purposes. We do not control or endorse those sites and are not responsible for their content, privacy practices, or any damages arising from your use of them.
You agree not to: (a) attempt to gain unauthorized access to the Site, our systems, or any underlying data; (b) introduce viruses, malware, or other harmful code; (c) interfere with the Site's normal operation, including by attempting to bypass our Cloudflare-based security or rate limits; (d) scrape, harvest, or collect personal information from the Site; (e) use the Site for any unlawful purpose; or (f) post or transmit any content that infringes intellectual property, defames any person, or violates the Stored Communications Act (18 U.S.C. § 2701 et seq.), the Computer Fraud and Abuse Act (18 U.S.C. § 1030), or California's Comprehensive Computer Data Access and Fraud Act (Cal. Penal Code § 502).
To the maximum extent permitted by applicable law, in no event will the PCG Parties be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost revenue, lost data, business interruption, or loss of goodwill — arising out of or relating to these Terms, your use of (or inability to use) the Site, or any clinical or non-clinical interaction described or facilitated through the Site, regardless of the legal theory (contract, tort, statute, or otherwise) and even if we have been advised of the possibility of such damages. To the maximum extent permitted by California Civil Code § 1668 and applicable federal law, the aggregate liability of the PCG Parties under these Terms shall not exceed one hundred dollars ($100). Some jurisdictions do not allow the exclusion of certain warranties or limitations on certain damages, in which case some of the above may not apply to you.
You agree to defend, indemnify, and hold harmless the PCG Parties from and against any and all claims, demands, liabilities, damages, losses, and expenses (including reasonable attorneys' fees and costs) arising out of or related to: (a) your use or misuse of the Site; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including HIPAA, CMIA, the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 ("CCPA/CPRA"; Cal. Civ. Code § 1798.100 et seq.), or the Telephone Consumer Protection Act (47 U.S.C. § 227); or (d) your infringement of any intellectual property or other right of any person or entity.
Step 1 — Mediation. Any dispute, claim, or controversy arising out of, relating to, or in connection with these Terms, your use of the Site, or your interaction with any PCG Party (a "Dispute") — including the breach, termination, enforcement, interpretation, or validity of this Section 9 — will first be submitted to confidential, non-binding mediation in Los Angeles County, California, administered by JAMS (or by AAA, by mutual written agreement) under the then-current applicable JAMS or AAA mediation rules. Each side bears its own costs of mediation, except as otherwise required by law. The mediation will commence within sixty (60) days after written demand by either side.
Step 2 — Binding arbitration. If mediation does not resolve the Dispute within sixty (60) days after the first scheduled mediation session (or if either side declines to mediate), the Dispute will be submitted to final, binding arbitration in Los Angeles County, California, administered by JAMS (or AAA by mutual written agreement) under its then-current applicable rules and procedures. The arbitration will be conducted before a single neutral arbitrator. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) and, where not preempted, the California Arbitration Act (Cal. Code Civ. Proc. § 1280 et seq.) govern this arbitration agreement and its enforcement. The arbitrator may award any relief that a court could award under applicable law and these Terms. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. The arbitrator's decision is final and binding.
Scope. The mediation and arbitration provisions of this Section 9 apply not only to Disputes between you and Pasadena Clinical Group itself, but also — to the maximum extent permitted by applicable law — to Disputes between you and any of the PCG Parties (including, without limitation, employees, supervisors, clinicians, interns, externs, practicum students, agents, independent contractors, vendors, business associates, and affiliates), each of whom is an intended third-party beneficiary entitled to compel mediation and arbitration under this Section 9.
AS-IS, AS-AVAILABLE; disclaimer of warranties. The Site and all information on it are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including, without limitation, the warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, and any warranty arising from a course of performance, course of dealing, or trade usage.
Class action and jury-trial waiver. Disputes will be resolved on an individual basis. To the maximum extent permitted by applicable law, you and each PCG Party waive any right to participate in a class, collective, consolidated, or representative action, and waive any right to a trial by jury. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
Carve-outs. Notwithstanding the foregoing, either side may bring an individual action in small-claims court for claims that qualify, and either side may seek injunctive or other equitable relief in a court of competent jurisdiction in Los Angeles County, California, to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality rights, pending the appointment of an arbitrator. Nothing in this Section 9 prevents you from filing an administrative complaint with any government agency that has jurisdiction over the Dispute (including the U.S. Department of Health and Human Services Office for Civil Rights, the California Department of Justice, the California Privacy Protection Agency, the California Board of Behavioral Sciences, or the California Board of Psychology).
Severability of this Section 9. If any portion of this Section 9 is found to be unenforceable, the remainder of this Section 9 will continue in full force and effect.
These Terms and any Dispute relating to them are governed by the laws of the State of California, without regard to its conflict-of-laws principles, and (where applicable) by federal law. Subject to Section 9, the parties consent to exclusive personal jurisdiction and venue in the state and federal courts located in Los Angeles County, California.
By using the Site you represent that you are at least 18 years of age, or that you are using the Site under the supervision of a parent or legal guardian. The Site is not directed to children under 13 and we do not knowingly collect their personal information without verifiable parental consent in compliance with the federal Children's Online Privacy Protection Act ("COPPA"; 15 U.S.C. § 6501 et seq.; 16 CFR Part 312). For visitors under 16 who reside in California, we honor the heightened protections required by CCPA/CPRA.
By submitting a form or otherwise contacting us through the Site, you consent to receive electronic communications from us in response, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing under the federal Electronic Signatures in Global and National Commerce Act ("E-SIGN"; 15 U.S.C. § 7001 et seq.) and the California Uniform Electronic Transactions Act ("UETA"; Cal. Civ. Code § 1633.1 et seq.). Where you provide a phone number for SMS or voice contact, you consent to receive SMS or voice messages from us at that number for the purposes you provided it, consistent with the federal Telephone Consumer Protection Act (47 U.S.C. § 227). You may opt out of non-essential communications at any time by replying STOP to a text message or by emailing office@pasadenaclinicalgroup.com.
If you believe content on the Site infringes your copyright, please send a notice in the form required by 17 U.S.C. § 512(c)(3) to our designated agent at office@pasadenaclinicalgroup.com, with the subject line "DMCA Notice." We respond to valid notices in compliance with the Digital Millennium Copyright Act.
The PCG Parties will not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from causes beyond our reasonable control, including acts of God, natural disasters, public health emergencies, civil unrest, war, terrorism, governmental action, labor disputes, or failures of telecommunications, power, or internet infrastructure.
If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect. These Terms, together with the documents referenced in them, constitute the entire agreement between you and Pasadena Clinical Group with respect to the Site, and supersede all prior or contemporaneous understandings on that subject. Headings are for convenience only and do not affect interpretation.
The failure of any PCG Party to enforce any provision of these Terms is not a waiver of that or any other provision. You may not assign these Terms without our prior written consent; we may assign these Terms without notice to you in connection with a merger, acquisition, reorganization, or sale of assets.
We may update these Terms. The "Effective Date" and "Last Updated" date above will reflect the current version. Material changes will be highlighted at the top of this page for at least thirty (30) days. Continued use of the Site after a change constitutes acceptance of the updated Terms.